Our Service concept: Quality is assurance, design is leading, service is base,

 

Service process

  1. Early communication

We will do detailed communication with intention clients, combined with the client’s industry characteristics, regional culture and regional climate characteristics, or other factors, to provide customers with many kinds materials and many styles for choosing, we will do a detailed introduction, answer and settle customers questions to make two sides reached a consensus.

 

  1. Style details and prices Determation

Repeated communications with customers, the two parties make finial determination of the quantity, material, style, size, and other factors

 

3.Make sample

Make sample to customers to confirm

 

4.Sign the contacts

After communicate with customers again,, make the contract to customers to reviewed. Signed the contract after the two parties confirm. Then customers pay the deposit

 

5.Product

Merchandiser make the product documents according the contract and distributed to every related departments to carry out producing and tracking.

 

6Quality inspection

The products comprehensive checking Once again after finish product

 

7Shipping samples confirm and shipping issues confirm with customers

Taking pictures or send shipping samples according to the requirements of customers before shipment , and confirm the shipment date and loading matters,ect.

 

8Shipment

Arrange shipping or loading goods after payment

 

9.Tracking after shipment

tracking Transport and reaching matters of goods after shipment, and feed back information to customers in time

 

 

10 .After sale service
1)、Compliance with commercial contracts Strictly, deliver products with high quility on time,with in full excelsior attitude to establish good reputation.
2)、We use computer information processing system Comprehensively to keep detail size and others data of customer orders for a long time and implement customer glasses file management, so it is convenient for customers to do any change on their products at any time in the future.
3)、We will reserve inventory the samples and accessories of customers order, to ensure quick buying the same materials, same accessories,same color, same composition as before order when customers place order again.

4)、Customers can archive accessories and samples to ensure their benefits if buying glasses from our company.

5)、In order to ensure the consistency of following orders, we will keep customers order information on file for a long time ,such as materials, style, specification, Type and so on. If customers need to re-order the same styles, just give us e-mail or call us is ok,we will arrange the order at once .

6)、Send some different styles for different customers for reference in regularly.

7)、Should customers have any questions or need any help, please contact us, we will reply to the customer as soon as possible, it will not be more than 24 hours at the latest.